As the healthcare industry focuses on returning to a better post-pandemic normal, connecting providers and care teams throughout the care continuum is one critical lesson learned that many in the industry realize must be a focus moving forward. To explore how the right technology can help providers collaborate, John Nebergall, senior vice president and general manager of J2 Cloud Services Fax Business Unit, was asked to participate in a timely webinar during which he stressed the importance of implementing digital cloud faxing systems in a post-COVID-19 environment.
Hosted by McKnight’s Long-Term Care News, the event – “Strategies to Outlast the COVID-19 Pandemic” – gathered experts to discuss top strategies to recover occupancy, leverage predictive analytics and continue monitoring for COVID-19 infection and treatment. In addition, experts also shared their personal experiences with recruitment and retention in the workforce in 2020, payroll compliance and optimizing staff member relations.
The expansion of interoperability within long-term care facilities
The webinar’s discussion focused primarily on changes that need to be made in the senior housing and care sectors to ensure success beyond the pandemic. Joining Nebergall were MatrixCare President and CEO Steve Pacicco, SmartLinx Senior Vice President of Marketing and Channels Don Keane, Viventium Director of Compliance Malka Trump and McKnight’s Long-Term Care Executive Director Jim Berklan.
“We want to be able to create an environment where caregivers can be caregivers and not have to be clerical staff,” shared Nebergall when discussing what has been learned about the recruitment and retention of staff in the workforce in 2020. Too often clinicians find themselves handling incoming paperwork via fax machines – printing, transcribing, scanning and sending patient data to its next destination. Caregivers should have access to digital cloud-based systems that allow for streamlined workflows, eliminating the need for in-office fax machines and giving them the ability to focus on their patients. Along with transitioning to a paperless environment, the implementation of ADT notifications was named as a top strategy that providers can utilize to continue streamlining workflows and building back their censuses following the pandemic. The requirement for acute-care facilities to send ADT notifications to providers upon release of a patient is exactly the opportunity needed to ensure those populations return.
The digital transformation for long-term care has finally arrived, and while there is a light at the end of the tunnel, facilities need to look to the future to determine the best way to position themselves effectively as technology continues to evolve. Follow Consensus for Healthcare on Twitter for more information and to view live tweets from the webinar.Julien Huyghe